Privacy Policy
Last updated: July 17, 2025
1. Introduction
NeutralServiceGrove ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy outlines our practices regarding the gathering, utilization, revealing, and protection of your data when you access our website neutralservicegrove.sbs or employ our yacht charter services.
Utilizing our services implies you're agreeing to the data practices set forth in this policy. This document is in accordance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy laws in Canada.
2. Information Collection
2.1 Personal Data
We acquire personal data that you willingly submit to us during activities like:
- Reserving a yacht charter
- Reaching out to us via our website or phone
- Signing up for our newsletter
- Completing forms on our site
- Engaging in surveys or promotional events
The gathered data may encompass:
- Your name and contact details (email, telephone number, physical address)
- Billing info (securely processed with third-party providers)
- Your preferences and specifics regarding yacht charters
- An emergency contact
- Dietary preferences or health-related details (when shared)
2.2 Information Collected Automatically
Upon website visits, specific details about your device and browsing habits are automatically collected:
- IP address and geographic data
- Types and versions of the browser
- Pages visited and time spent on the site
- Source websites
- Device specifics (model, screen resolution, etc.)
2.3 Cookies and Similar Technologies
Cookies and related technologies are employed on our site to improve your user experience. These technologies help us to:
- Store your preferences
- Evaluate site usage and performance
- Deliver personalized content
- Refine our offerings
Preferences for cookies are adjustable via your web browser's settings or via our cookie consent pop-up.
3. Utilization of Your Information
We apply the information gathered for:
- Service Provision: Administering yacht charter services, managing reservations, and corresponding about your bookings
- Customer Service: Addressing your inquiries and providing support
- Payment Handling: Conducting transactions and dealing with payments
- Safety and Security: Guaranteeing the integrity of our operations and guarding against deceptive practices
- Promotion: Sending you marketing materials and updates, contingent on your approval
- Web Enhancement: Assessing usage patterns to heighten website capabilities
- Legislative Adherence: Complying with prevailing laws and regulatory measures
4. Disclosure and Sharing of Information
Your personal data remains unshared with third parties for their marketing or sales purposes. We may divulge your information in the following scenarios:
4.1 With Service Partners
We may give access to your data to trustworthy third-party partners aiding us in operations like: payment processing; managing our website hosting and upkeep; email marketing; analytics and performance monitoring; customer service.
4.2 For Legal Obligations
Disclosures of user information may occur if mandated by law or necessary for legal proceedings, court commands, emergencies, or inquiries into suspected fraudulent or illegal acts.
4.3 In Corporate Transactions
Should a merger, acquisition, or sale of our assets occur, your information may be part of the assets transferred.
5. Data Security
Appropriate technical and organizational safeguards are in place to shield your personal data from unwarranted access, change, exposure, or destruction. These include data encryption, secure servers, access limitations, consistent evaluations, and training for our personnel.
Please note that no internet transmission method or electronic storage is fully infallible. Absolute security of your personal data cannot be assured.
6. Information Retention
Retention of your personal data is limited to the essential period for fulfilling its original purposes or as required by legal obligations. Typical retention durations are:
- Charter bookings: 7 years (for tax and legal reasons)
- Marketing communications: until you opt out or request deletion
- Website analysis data: 26 months
- Customer service records: 3 years from the final interaction
7. Your Rights and Options
Your rights encompass the ability to access, modify, delete (as the law allows), port data, opt out of marketing communications, and control cookies. Should you wish to exercise these rights, please contact us using the provided details below.
8. External Services
8.1 Google Analytics
Our site usage is analyzed with Google Analytics. Google Analytics Opt-out Browser Add-on enables you to opt-out of this analysis.
8.2 Social Platforms
We may present links to social media platforms, each with their individual privacy policies.
8.3 Payment Services
Transactions are facilitated by third-party payment processors adhering to the PCI DSS standards.
9. Cross-Border Data Transfers
Your data may be processed in regions outside of Monaco. We enforce safeguard measures complying with relevant privacy legislations.
10. Protecting Minors' Data
We do not knowingly gather personal information from children under the age of 13. If you suspect a minor has provided their data, reach out to us promptly.
11. Privacy Policy Updates
Amendments to this Privacy Policy may occur to align with changes in our practices or legal mandates. Notification of updates will be posted on our website, sent via email to registered individuals, or displayed as a notice on our site. Continuous utilization of our services post any changes signifies acceptance of the updated policy.
12. Getting In Touch
For questions regarding this Privacy Policy or our data treatment practices, please contact us:
NeutralServiceGrove — Privacy Officer
Port Hercules
Monaco 98000
Monaco
Phone: +377 93 15 22 22
Email: privacy@neutralservicegrove.sbs
13. Adhering to Google Ads User Consent Policy
We conform to the user consent requirements of Google Ads. Manipulation of cookie and tracking settings is accessible at any time within our cookie preferences.